3 Birds with 1 Stone – Prevent Refunds, Up-Sell, and Get Customer Feedback
- - Mowing customers say, “Your crew was not here last week! I did not see any difference in my lawn.”
- - Sales are few and far between, especially to new customers.
Here’s a look at our “We were here” door hangers:
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Notice the two main features:
1. The details about our visit (date, crew, and time)
2. List of services with an opportunity for our crew to recommend a service.
Also, this is a great opportunity for us to receive candid feedback from our customers, so we have included a web address where our customers can leave feedback.
Do you have a leave-behind for each time you do a service? Why not?
We have found that customers appreciate the notice, that the opportunity to up-sell is foolish to pass up, and that the feedback is vital to improving our service.
FYI: Cost for printing 3000 of these on cardstock in black ink was $128 including shipping.
Please share any ideas you have for customer leave-behinds in the comments.

